Hybrid IP PBX

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What is an IP PBX?

An IP PBX is a telecommunication device that provides voice connectivity to desk phones within a building. It oversees the outgoing and incoming calls across its telephone network using an internet connection.
Let’s break down this definition further. IP – Internet Protocol (IP) is the method of transmitting data to another server. This technology means that calls are established over the internet. PBX – A Private Branch Exchange is known as a PBX, which is an internal telephone network. A PBX exists on-premises, or you can host it from the cloud securely.
You can configure a PBX using open-source solutions that require knowledge of Linux. You should also know about call routing, and comfort managing Asterisk-based PBX servers. There are many pros and cons to this approach. It’s not for everyone.
A PBX is a customer premises telephone system that manages telephones in the enterprise andacts as the gateway to external voice networks. A switch/router directs incoming packets to theappropriate data network. Traditionally, two separate networks are required: one for voice andone for data
In an IP PBX, computers can be on a shared LAN that is connected to the IP PBX. Telephones,on the other hand, should be directly connected to the IP PBX. This avoids Quality of Service(QoS) issues that arise if both computers and telephones are on a shared LAN. In such a case,voice packets will have to compete with data packets for the shared LAN. Poor telephone voicequality will result if voice packets are not transmitted in a timely manner.
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History of the PBX

A PBX functions much like a switchboard operator. Switchboards first appeared 1878, two years after the telephone itself was invented.
Select employees had access to a phone line. When an external call came through, the operator answered and transferred the caller to your line. Offices had separated its telephone system from the rest of the Public Switched Telephone Network (PSTN).
Back then, toll charges were a big deal. The cost of initiating phone calls to colleagues and customers (including personal calls) added up fast. This era was long before cell phones.
Fast forward to the 1970s. The PBX evolved in its functionality. It could automate the routing of calls. Inbound phone calls were answered and “attended” when callers could reach phone extensions. Also, at the time, mail-order catalogs with toll-free phone numbers sparked a higher volume of calls with commercial intent.
By the time the 1990s rolled around, automated telephone systems were standard in the business world. Enterprises adopted advanced features like Interactive Voice Response (IVR), call forwarding, caller ID, and Voice over Internet Protocol (VoIP).
It wasn’t long after administrators installed a PBX, they eyed features from the next generation of telecom hardware. Born out of frustration from replacing proprietary equipment, the hosted PBX rose in popularity.
Call centers in the early 2000s have pioneered today’s PBX features such as headsets, softphone apps, and call routing. Innovations like these provided significant cost savings from analog phone systems.

How does an IP PBX work?

IP PBX phone systems place and receive phone calls over the internet. It does so by converting analog voice signals into digital. From there, it directs calls to a VoIP service provider to manage the initiation and termination of every call.
At the core, IP-based voice service uses Session Initiation Protocol (SIP). This universal protocol has become the standard for VoIP phone systems. For a PBX, you would use SIP trunking, which offers multiple voice channels.
On the inner side of a PBX, that remains unchanged. Users can call each other, check voicemail, and set up call groups as they could before. It’s by design.
On the outer side of a PBX, a VoIP provider would give a set of credentials for one or more SIP trunking accounts. Once authenticated, incoming calls are presented to your PBX to accept. Users can also reach an outside phone line by way of your SIP trunk automatically.
The PBX itself determines if calls are handled internally or relayed over to the PSTN.

Benefits of IP PBX systems

Adopting an IP PBX in your business can come with some perks. Here are some reasons why it’s a wise investment.
Lower communication costs – Internet-connected PBXs can provide much higher cost-savings than their analog predecessors. VoIP providers like Nextiva offer both metered and unmetered trunking services.
Cloud-based reliability – Connect your existing PBX to the proven reliability of the cloud. A reliable VoIP service will have multiple data centers for dependable performance. Even if your PBX goes down, they can route calls elsewhere.
Keeps existing hardware – You can keep everyone productive and keep your hardware costs low by using the same hardware that’s already attached to your PBX. The only thing you need is your SIP address, password, and domain, and you’re set.
Minimal change – Change can be intimidating to many businesses. Look to SIP trunking as a gateway to experiencing the value of a VoIP phone system. As your company grows, you can scale up the number of voice channels with minimal configuration.

Limitations of IP PBX systems

Not every company is well-positioned to use an IP PBX. Here are some drawbacks you want to think about before you make the switch.
Technical skillset – Managing an on-premises PBX isn’t for the faint of heart. Systems administrators should be comfortable installing and configuring Linux operating systems. Experience with FreePBX or Asterisk open-source software is a must.
Unable to work remotely – Even with IP connectivity, most on-site PBX phone systems cannot support working from home. In 2021, this capability is a must-have for remote employees. This functionality can be as easy as downloading an app to your Android or iPhone and signing in.
Limited scalability – An IP PBX is only as scalable as you have users to answer phone calls. As your team expands beyond what your PBX can handle, you’ll face challenges along the way, such as busy signals.
Fewer features -Traditional office phone systems lack the features seen in a Unified Communications (UCaaS) platform. Video conferencing, softphones for mobile devices, and instant messaging are separate. Most small businesses don’t have the extra time and resources to configure these one-by-one.

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